Legal

Refund Policy

Last updated: 1 August 2026

This policy explains when refunds are and are not available for PanelLaunch subscriptions. It forms part of our Terms of Service.

In short: Your subscription is non-refundable once your panel has been deployed to your domain, because setup is complete and resources have been provisioned at that point.

1. Before your panel is deployed

If you have paid but your panel has not yet been deployed, contact us and we'll help. Where a panel has not been deployed, we may, at our discretion, issue a refund less any costs already incurred on your behalf (for example, domain, SSL, or setup work).

2. After your panel is deployed

Once your panel is live on your domain, the subscription fee for that period is non-refundable. Deployment provisions dedicated resources and completes the core of what you are paying for, so it cannot be reversed for a refund.

3. Renewals

Subscriptions renew automatically. To avoid being charged for a new period, cancel before your renewal date from your account. Renewal charges are non-refundable, and we do not provide partial refunds for unused time after a renewal has been processed.

4. Refunds to your own customers

Refunds you give to your customers for their orders are separate from your PanelLaunch subscription. Order-level full and pro-rata refunds are handled by you from your panel admin; they do not affect your subscription fee.

5. Service issues

If you believe there is a genuine problem with the Service, contact us first — we would much rather fix the issue. Nothing in this policy limits any non-waivable rights you may have under applicable consumer-protection law.

6. Chargebacks

If you have a billing concern, please contact us before initiating a chargeback so we can resolve it directly. Chargebacks filed without contacting us may lead to suspension of the Service while the matter is investigated.

7. How to request a refund

Email admin@panellaunch.com from the address on your account, with your order details and the reason for the request. Eligible refunds are issued to your original payment method.

8. Contact

Questions about this policy? Reach us at admin@panellaunch.com or via our contact page.